If you want to hear ring tone instead of hold music during the transfer, just create on the CallManager a Music On Hold Audio Source which contains a ring tone (you can find such a sound file on a CCM 4.x - the file is called ringback.wav).
Then change the Network Hold Audio Source on your CTI port group with the new MOH.
there will be a time out un the dn - > No Answer Ring Duration (seconds)
and in the unity, for these extension.. the user can record a message that tell the caller, he can press 0 to reach an agent. and you will configure an input digit for this user in unity with a transfer.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...