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New Member

IVR Solution

I'm very confused to choose product. My Goal is designed IVR System can support 100 E1. Someone can advice me about Bill of Materials. IVR or Customer Contract Portal

4 REPLIES
Hall of Fame Super Silver

Re: IVR Solution

You need to provide more details, is this solution going to include ACD functionallity or just IVR?

Is it going to be distributed or centrelized, if distributed, how many E1s per location?

Cisco has 2 IVR solotions: IP-IVR (based on CRS engine) and CVP which extends IVR/ACD functionallity to the edge router. Both can integrate with Cisco ICM to provide IPCC Enterprise Conctact Center solution.

HTH,

Chris

New Member

Re: IVR Solution

The BOM for CVP 4.0 is at http://www.cisco.com/univercd/cc/td/doc/product/icm/isn/cvp40/.

For pre-sales questions on CVP, send email to cvp-pre-sales@cisco.com

Regards,

-Chris

New Member

Re: IVR Solution

Thank a lot. I will read and study it.

New Member

Re: IVR Solution

My customer is TELCO. I think include ACD function.

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