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IVR - Supervised Transfer to and External number.

Is it possible using IPCC Express, to setup an IVR script that transfers a call to an external number (PSTN Number) and if Voicemail answers on the remote number, take the call back and transfer the call to an alternate number?

2 REPLIES

Re: IVR - Supervised Transfer to and External number.

Unfortunatly this is not possible unless I have missed something, happy to be corrected..

Sorry, HTH

Chad

VIP Super Bronze

Re: IVR - Supervised Transfer to and External number.

Chad is correct. Supervised transfer exists only in the traditional sense with busy or ring no answer failure options.

There are two options that I am aware of:

1) In the Successful branch you can add a Get Digit String step or an Explicit Confirmation to get the remote destination to confirm they wish to take the call.

2) Look at a third-party outbound dialer such as Radianta's. This is more for a campaign though so it may not work for what you need.

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