I am running CUCM 10.5 and UCCX 10.6. I have some users with Jabber who don't need to be logged in on UCCX as they are doing outbound calls. If i want to get reports from these extensions, do i need to have them logged in on UCCX?. I really appreciate the help and the cisco link with this information. Thank you in advance.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...