I am running CUCM 10.5 and UCCX 10.6. I have some users with Jabber who don't need to be logged in on UCCX as they are doing outbound calls. If i want to get reports from these extensions, do i need to have them logged in on UCCX?. I really appreciate the help and the cisco link with this information. Thank you in advance.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...