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Java.lang.NullpointerException

Any one seen this. It comes in CRS editor every time I am trying to create a new variable or modify a variable in an existing script.

"java.lang.nullpointerexception"

6 REPLIES
Blue

Re: Java.lang.NullpointerException

Is it with all scripts, or just a particular script?

Re: Java.lang.NullpointerException

Well after several times of reinstall and doing some research found out its a bug. The fix is strange.

Just click on CRS editor icon, properties, compatiability tab select to run as windows 2000.

Fixes the problem.

bug: CSCso68954

Thanks

New Member

Re: Java.lang.NullpointerException

Thanks so much for posting this - never would have found that!!! This worked great on CCX Editor version 7.0(1.168).

For those looking, assuming you installed with the default settings the .exe can be found in:

C:\Program Files\wfavvid

and the file is named:

CiscoUnifiedCCXEditor.exe

Follow the steps above and relaunch the app.

Rob.

Re: Java.lang.NullpointerException

Most of the tools including the editor can be found under UCX administration

http://ciscoUCX.com/appadmin/

Tools/plugins

-Editor

-Desktop suite (supervisor, admin and agent)

-Historical report.

Goodluck

New Member

Re: Java.lang.NullpointerException

Hi,

I did the above and it fixed me as well.

Thanks!

Randall

Re: Java.lang.NullpointerException

I spent few days looking like an idiot (to myselft) at client site eventually getting it fixed.

Glad it helped you all too.

Please rate if it helps.

Thanks,

Baseer.

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