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New Member

JGWGarbageCollection thread caught exception

I am getting the following ERROR in event viewer and was wondering

if someone could point me in the right direction why this is happening.

JGWGarbageCollection thread caught exception

ICM version 7.57

CVP 7.02

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2 REPLIES
New Member

Re: JGWGarbageCollection thread caught exception

You may want to take a look at JGW logs, any specific pattern related to call flow, frequency of exception, and look at any memory growth for JGW process. Please advise exact ICM version running on the IPCC PG.

- Sandeep

New Member

JGWGarbageCollection thread caught exception

Take a look at this Bug 

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti14252

JTAPI Gateway logging JGWGarbageCollection thread exception every minute

Symptom:
Every 10 minutes a JGWGarbageCollection exception is seen in the JTAPI logs

Conditions:
This occurs when PG intermittently misses the CallInvalid event from CallManager.

Workaround:
Ignore error as it is benign, no workaround to eliminate error from being written. This is a benign error that is notifying the condition was found and has been cleaned up.

Further description:
Seen in event viewer:
Problem Details: Event Type: Error
Event Source: Cisco Systems, Inc. ICM
Event Category: JTAPI Gateway
Event ID: 3
Date: 6/18/2010
Time: 10:51:42 AM
User: N/A
Computer: XXXXXXXXXX
Description:
Fail: JGWGarbageCollection thread caught exception

Seen in JGW logs:
11:02:43 pg6A-jgw1 Fail: JGWGarbageCollection thread caught exception
11:02:43 pg6A-jgw1 Trace: java.lang.Exception
11:02:43 pg6A-jgw1 Trace: at com.cisco.icr.ems.EMSFailMessage(Unknown Source)
11:02:43 pg6A-jgw1 Trace: at JGWGarbageCollection.run(Unknown Source.
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