You may want to take a look at JGW logs, any specific pattern related to call flow, frequency of exception, and look at any memory growth for JGW process. Please advise exact ICM version running on the IPCC PG.
JTAPI Gateway logging JGWGarbageCollection thread exception every minute
Symptom: Every 10 minutes a JGWGarbageCollection exception is seen in the JTAPI logsConditions: This occurs when PG intermittently misses the CallInvalid event from CallManager.Workaround: Ignore error as it is benign, no workaround to eliminate error from being written. This is a benign error that is notifying the condition was found and has been cleaned up.Further description: Seen in event viewer: Problem Details: Event Type: Error Event Source: Cisco Systems, Inc. ICM Event Category: JTAPI Gateway Event ID: 3 Date: 6/18/2010 Time: 10:51:42 AM User: N/A Computer: XXXXXXXXXX Description: Fail: JGWGarbageCollection thread caught exceptionSeen in JGW logs: 11:02:43 pg6A-jgw1 Fail: JGWGarbageCollection thread caught exception 11:02:43 pg6A-jgw1 Trace: java.lang.Exception 11:02:43 pg6A-jgw1 Trace: at com.cisco.icr.ems.EMSFailMessage(Unknown Source) 11:02:43 pg6A-jgw1 Trace: at JGWGarbageCollection.run(Unknown Source.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...