We have a customer with ipcc 4.5sr2 and CCM 5.1 at random the jtapi show partial service and ipcc with the default icd script won't function. The jtapi version and on ccm are equal. JTAPI has the rp en cti ports associated.
Log says that you don't have configured CTI Port group and CTI route point (IPCC: trigger).
667: okt 16 16:37:01.728 CEST %MIVR-SS_TEL-6-CTIPORT_RECOV_THR_START:Starting CTI Port Recovery Thread: Recovery Thread Name=MIVR_SS_TEL_RECOVERY_0_-48-0
668: okt 16 16:37:01.962 CEST %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...