Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

JTAPI Perferences could not load on UCCX 4.5(2) Server

I have install the JTAPI on UCCX 4.5(2) server.

However, when i try to run the JTAPI Perferences tools and i got the below error and configuration screen did not come up.

C:\Program Files\JTAPITools>.\_jvm\bin\java com.cisco.services.jtprefs.jtprefsFr
ame
Exception in thread "main" java.lang.NoClassDefFoundError: com/cisco/services/jtprefs/jtprefsFrame

So, i would like to know if there were way could fix this problem.

Thanks for any suggestion.

B.rgds,

Tong

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: JTAPI Perferences could not load on UCCX 4.5(2) Server

An error of this nature is commonly due to classpath errors during Jtpai installation.

I would suggest removing the Jtpai plugin and clearing down the classpath info before trying to re-install.

Check both the classpath for the Java in control panel and the Windows path variable for java entries.

The jtapi.jar is the file that is looked up so the location should be listed in the classpath.


2 REPLIES
New Member

Re: JTAPI Perferences could not load on UCCX 4.5(2) Server

An error of this nature is commonly due to classpath errors during Jtpai installation.

I would suggest removing the Jtpai plugin and clearing down the classpath info before trying to re-install.

Check both the classpath for the Java in control panel and the Windows path variable for java entries.

The jtapi.jar is the file that is looked up so the location should be listed in the classpath.


New Member

Re: JTAPI Perferences could not load on UCCX 4.5(2) Server

Thanks for your suggestion.

I have correct the classpath info so that the JTAPI perferences could be loaded now.

Thanks for  your help

583
Views
5
Helpful
2
Replies