We have CRS 4.0(3)_Build080 with HA mode (IPCC Express Premium package). The CRS server Node-A (GBLPLIPCC01) "JTAPI Subsystem - Out_of_service". The Node-B (GBLPLIPCC02) JTAPI Subsystem service is up & running fine.
When we switch Node-A (GBLPLIPCC01) as a master, the CTI ports & RP show registered in the CCM, but we are getting busy tone while dialing the CTI RP. So we made Node-B as a master and Node-A as slave, all are working fine.
Following action carried by us, but no luck:
1. Checked CCM and CRS Node-A server network connectivity, Jtapi version, Jtapi provider configuration, CPU usage, Mem usage & Jtapi Resynchronize - All are OK.
2. Re-associate the CTI Ports and RP done.
3. We have done the cluster reboot. (CCM, CRS server 1 & 2)
Please find the both server service screen capture attached for your reference and suggest us to bring up the Node-A server "JTAPI Subsystem" service to in service.
5370: Apr 16 09:00:16.529 BST %MIVR-SS_DB-7-UNK:Database subsystem Polling SQLState: 37000. If the database subsystem is OUT_OF_SERVICE please ensure that Polling SQLState exists in the list of values for the property com.cisco.wf.subsystems.edbs.SQLState=|HY000|Polling_SQLState_value| in the file wfavvid\SubsystemEDBS.properties.
Please check if any of the Database related servies (Control center->Datastore) are not running on your UCCX node1.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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