I've configured a call center and would like to set up the JTAPI Trigger/CTI Route point so that if IPCC ever goes down all inbound calls will be rerouted to voicemail (or maybe a hunt pilot, don't know yet).
As I look at the CTI Route Point (which was created when I create the JTAPI Trigger), I notice that it doesn't refer to the IPCC server at all. I'm used to configuring CTI Route points for Auto Attendants on Unity - the Forward All to Voicemail checkbox would be set so that Unity can field the call. I don't see any reference to IPCC on the CTI Route Point or the CTI ports that were created when I configured that Call Control group. How does the CTI Route Point know to send the calls?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...