We have an issue here very strange: we have a cluster of UCCX 8.5 and every time we need to change the roles between them some agents cannot login anymore, they receive the typical error message:
"Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the administrators guide"
However, the phone is associated perfectly because they were working fine before. As a workaround, we have discovered that if I dissasociate the phone with this user, exit from the user, enter again and re-associate it, in general it will work again.
Until now I was doing that but recently it is happening to more users and this is becoming unmanageable, does anybdoy have this problem as well? any suggestions, please?
Have been having the same issue. Completely removing the accounts from UCCX and waiting long hours for replication to occur and then re-adding them has solved the problem in 3 cases. The above is so much faster. Here's the spoonfeed:
CUCM / User Management / Application user
Locate your UCCX RmCm entry. Open it.
Search through Controlled Devices for the naughty phone's MAC Address. Move it up to 'Available Devices'.
Log into UCCX
Subsystems / Cisco Unified CM Telephony / Cisco JTAPI Resync / Click Ok to perform
Read the resulting messages in case there are JTAPI probems you have to fix.
Go back to CUCM
Search through Available Devices for the MAC address again. Move it down to Controlled Devices.
Go back to UCCX
Cisco JTAPI Resync again
Have the user test.
Hope this helps!!
Now if I can only get my tech accounts to stop blinking out and disappearing for 30 seconds, and then reappearing, we'd be golden...
Thank you for the information, we have 8.5(1)SU2 installed, however I don't see this bug as resolved in the resolved caveats, (neither on the SU3 or SU4 release notes) are you sure it's fixed on SU2? I think it is solved in a later SW version according to the bug information, Cisco says it's solved from 8.5(1.12024.1) which seems to be higher than SU4... Am I wrong?
Nowadays we are not experiencing this issue anymore, but it's good to know about this bug... Another customer is also experiencing it with an UCCX 7. I will post how we solve it.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...