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Welcome to Cisco Support Community. We would love to have your feedback.

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Keeping UCCX historical data?

Is this statement possible? I have continuously lost historical data…how do you move it to a new server/supported by Cisco?

Build (2) new Unified Contact Center Express 7.0(1) platforms/servers to replace UCCX 4x. All existing UCCX 4.x call flows, prompts, messages and other aspects of the existing IPCC express infrastructure will be duplicated to the new 7.0 express.

Historical Data for reporting will be migrated forward.

2 REPLIES
Hall of Fame Super Silver

Re: Keeping UCCX historical data?

Sorry, you cannot migrate the historical data on new UCCX version, your only option at this time is to put it on another server and develop crystal reports or other tools to run it reports against it. I heared Cisco is working on a tool to allow for the migration in the future, we'll see.

HTH,

Chris

New Member

Re: Keeping UCCX historical data?

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