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Lateral Upgrade of UCCX 8.5 to increase IVR ports

We have an installation of UCCX 8.5 on a virtual platform in an unsupported CISCO configuration.   We only have 100 IVR ports and enhanced licensing.  Our Goal is to rebuild the UCCX server using a support CISCO hardware and configuraiton to achieve a full 300 IVR port configuration.  The IVR ports appear to be limited based on the class of the machine used during the initial deployment.   A primary goal is to use the correct CISCO hardware and class machine to achieve the 300 port configuration.

We can use a DRS for configuration backkup and restore, but it is assumed we need to manually rebuild Application users, Control Groups, Applications, Repositories and Triggers. This is a HA configuration with two servers.   Moving to a new hardware will most likely impact licensing.   We are looking for comments, recommendations and process from anyone who has acutally succesfully done this before.

Thanks -

Peter Buswell (aka DrVoIP)
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Lateral Upgrade of UCCX 8.5 to increase IVR ports


build it from scratch. Yes, it may seem to be a challenge, but also an opportunity to clean things up a bit. Think about it: you have a working solution that has been built for some time. Now you have the chance to get rid of the clutter.


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