I've a CCM 6.1(2) with UCCX 5.0(2),and I need to make an LDAP Integration+Authentication with an Active Directory 2003.
The problem is that accounts that uses UCCX are end users on CCM, and when I activate the integration this account became deleted. This accounts are agents, supervisor and the crsadministrator account, so UCCX became unaccesible.
I've tested making the same accounts on AD and them import them with synchronization, and it doesn't works. Only the CRSadministrator account appears, but password doesnt works on UCCX admin web interface.
So are this two applications (UCCX and LDAP integration+authentication) compatible?
There is a formal procedure to make this?
Should I need to install again UCCX after the LDAP integration?
I am experiencing the same problem, as the IPT team conducted an AD integration without my knowledge and it deleted my UCCX Administrator user. The only user I can now login with is the default one with ciscocisco password. However when I login, I can not access anything except the Help menu in Appadmin.
If you no longer can access UCCX due to the admin user credential issues you have 2 options:
1. brake the LDAP integration in CM and relogin to UCCX, make sure you add identical user to AD before reestablishing LDAP connection
2. Use CET tool to change the application state to "FRESH_INSTALL" which will allow you to go through the initial wizard again and select the admin user, search this forum for more info on the usage of this tool as this has been answered numerous times by myself and others.
We've decided to stop the AD integration because we didnt get any formal procedure from Cisco about this issue.
We made a lab with this situation and when you create the same admin/pwd account of UCCX on AD previously to the integration, sometimes it works, it's not 100% safe.
We told customer that we needed a backup from both servers, for example an acronis image of UCCX to roll back. But, in the worst case the reinstallation of the UCCX after the AD integration is the only way out.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...