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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

LDAP lookup from CCX script

Can anyone point me in the right direction of performing an LDAP lookup from a CCX script? It seems like something that would be rather routine for an IVR system, but I can't seem to find a way to do it.

Thanks,

-C

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2 REPLIES

Re: LDAP lookup from CCX script

If you're trying to pull the Alerting Name field as indicated in your previous email, you'll need to write a custom java class that utilizes SOAP with a SQL query to return the field you desire.

Tanner Ezell www.ctilogic.com
New Member

Re: LDAP lookup from CCX script

It's not necessarily the alerting name info that I am interested in.

I just want a name for my caller.  The alerting name field has that info in my CUCM config, but I have an LDAP server that has the same info, in the first and last name fields. 

I just want to lookup the ANI that is presented to CCX and pull up a name for that number.

Thanks,

-C

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