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New Member

License Question

Can someone give me a quick definition of the 3 different IPCC Agent licenses?

Standard

Enhanced

Premium

2 REPLIES

Re: License Question

Besides price, the licensing allows you certain features. For instance, with Premium you are allowed to do outbound calling campaigns, etc.

See here:

Table 2

Tanner Ezell www.ctilogic.com
New Member

Re: License Question

Have a quick search for the contact centre SRND for your version and this will contain a table with all of the features a

nd the licence version it works with.

Here is the link for v7.5

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/ccsrnd75.html

Cheers

/Jon

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