License Units for Agent E-Mail (UCCX v.7.0 Premium)
The customer plans to add the functionality of Agent E-Mail on Cisco Agent Desktop to their agents (resources) manage email queues as they handle voice queues.
There is a doubt as to the licensing required to implement such functionality. The Client has UCCX v7.0 Premium, which we know that supports Agent E-Mail functionality.
Subtract to know if each agent (resource) is consumed two license units: one for e-mail and one for voice, or if instead, add Agent E-Mail does not translate into increased consumption of license units.
Thanks a lot.
PD: Server Info: MCS-7835-H1-CC1 - ^HW Only MCS-7835-H1 with 2048MB RAM and Two 72GB SCSI HD.
Re: License Units for Agent E-Mail (UCCX v.7.0 Premium)
I've just found the following explanation in a Cisco document:
"The Cisco Unified CCX agents can service customer e-mails using the CAD part of the Premium offering. Only one seat license will be used when the agent logs into CAD, however the feature as voice or e-mail enabled won't use any additional license or seat. So the answer is that the agent can handle e-mail and voice CSQs and it will only count for 1 seat license".
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