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Licenseissue with CCM 4.2 Bundle and IPCCX 4.0(5)

Hello!

I need some help. I've installed a IPCC Express Server shipped as Bundle with a CCM 4.2. A is thought (and it is also labeled on the Box) this should be a Standard Version of IPCCX 4.0. But after acitvating the PAK File Cisco returned a Lic File with an Enhanced Verison.

Now I have the problem that the additional Seats (Standard edition) the customer bought are not valid for the Enhanced Deploymnent.

Has anybody seen this behavior before?

Thanks in advance.

Thomas

2 REPLIES

Re: Licenseissue with CCM 4.2 Bundle and IPCCX 4.0(5)

Please contact licensing team at licensing@cisco.com for these types of issues.

Gold

Re: Licenseissue with CCM 4.2 Bundle and IPCCX 4.0(5)

Thomas,

Now, Cisco ships IPCCX Enhanced with new CallManager deploys.

As Shankar says, contact the licensing team or your AM in order to get un upgrade of your Agent Licenses to Enhanced. There is a code to do it.

Regards,

Juan Luis

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