Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Licenses in Use

How do I tell how many licenses I'm actually using in CCX 8.0.2?

Under System -> License Information -> Display License(s)

I only get how many licenses I have.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Licenses in Use

You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.

From there, go to Report - Overall Cisco Unified Contact Center Express Stats

That will show you number of logged in agents, thus the number of licenses currently being used.

Re: Licenses in Use

The method for doing this is documented in the CLI admin guide, and looks like this:

admin:show uccx cad license usage

License Report for seat:

        5 of 5 available.

        Lessees:

License Report for email seat:

        200 of 200 available.

        Lessees:

License Report for admin - desktop:

        1 of 1 available.

        Lessees:

License Report for admin - enterprise:

        1 of 1 available.

        Lessees:

License Report for admin - personnel:

        1 of 1 available.

        Lessees:

License Report for admin - cti config:

        1 of 1 available.

        Lessees:

License Report for admin - presence:

        1 of 1 available.

        Lessees:

admin:

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
4 REPLIES

Licenses in Use

You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.

From there, go to Report - Overall Cisco Unified Contact Center Express Stats

That will show you number of logged in agents, thus the number of licenses currently being used.

New Member

Licenses in Use

Does the Logged-In Resources count against the Cisco Unified CCX Enhanced Seat(s) under license information?

Re: Licenses in Use

The method for doing this is documented in the CLI admin guide, and looks like this:

admin:show uccx cad license usage

License Report for seat:

        5 of 5 available.

        Lessees:

License Report for email seat:

        200 of 200 available.

        Lessees:

License Report for admin - desktop:

        1 of 1 available.

        Lessees:

License Report for admin - enterprise:

        1 of 1 available.

        Lessees:

License Report for admin - personnel:

        1 of 1 available.

        Lessees:

License Report for admin - cti config:

        1 of 1 available.

        Lessees:

License Report for admin - presence:

        1 of 1 available.

        Lessees:

admin:

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Licenses in Use

Thanks.

298
Views
0
Helpful
4
Replies