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New Member

licensing question

what is the difference, or what does difference in  premium seats vs max agents mean. I have premium of 218, and agents of 300. I believe I would be able to have 300 agents logged in at the same time. is that correct? or is the seat parameter driving maximum login??

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Re: licensing question

If your customer its looking for a solutions that can handle more that 300 agents in one box at the same time UCCX will not work, basically 300 its the maximum number of current user in shift.

You can check that in this link (page 115)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf

HTH

Please rate this post if was helpful

Walter Solano

UCCX Specialist, CCVP

10 REPLIES

Re: licensing question

Hello,

you are 100% right, 300 its the maximun number of current agents that UCCX supports, and now you are able to have 218 agents+supervisors+Recording Play Back.

HTH

Please rate this post if was helpful

Walter Solano

New Member

Re: licensing question

Walter,

Thanks for quick response..what if customer has needs of greater that 300 agents?? I thought premium would handle more that 300. we are looking in to disaster plan that would accomodate 400-500 logins..i am not even sure what product i would be looking for? or is a matter of seperate 300 seat servers?

Thanks again!

Re: licensing question

If your customer its looking for a solutions that can handle more that 300 agents in one box at the same time UCCX will not work, basically 300 its the maximum number of current user in shift.

You can check that in this link (page 115)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf

HTH

Please rate this post if was helpful

Walter Solano

UCCX Specialist, CCVP

Green

Re: licensing question

300 its the maximum number of current user in shift.

I think the word you are looking for is concurrent - that is, concurrently (simultaneously) logged in.

Regards,

Geoff

Re: licensing question

I am sorry , didnt read the answer before post it.

New Member

Re: licensing question

Walter,

Thanks for info and link. much appreciated..1 more if I may, when you say recording, is that driven by the number that is listed under parameters, recording count??? so if i have 32 listed there, 32 "logins" are used up by that number?? could not find a clear answer in manual.

Thanks again!

VIP Super Bronze

Re: licensing question

The recording process itself does not consume licenses.The licensing for recording is consumed when a supervisor logs into CSD to record or play the recordings. The recording service does have an impact on server capacity/performance however. Cisco partners have access to sizing tools that can tell you what this value (along with HRC connections, IVR ports, etc) should be set to. I suggest working with one to ensure these values are set accurately; neglecting to do so can result in instability under high loads.

Please remember to rate helpful responses and identify helpful or
New Member

Re: licensing question

thank you Jonathan!

Re: licensing question

From the Installation Guide (Page 33):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

CAD/CSD Logins
•Every CAD login consumes one license. If both CAD and CSD are started on the same desktop with the same user ID, then only one license is consumed.
•Every CSD login consumes one license.


HRC sessions
•HRC does not use any Cisco Unified CCX license. The only limitation on HRC is the number of simultaneous sessions, which is dependent on the deployment type. This can be configured in the Cisco Unified CCX Administration application in System Parameters.
•However, the maximum number of HRC sessions cannot be more than the number of seat licenses.


Recording sessions/playback viewer
•When the supervisor starts the recording after selecting a particular agent-call, one license is consumed per recording session.
•One license is consumed for viewing the recorded files. No additional licenses are consumed for playing-back the recorded files.
•The maximum number of simultaneous recording sessions is configured in the Cisco Unified CCX Administration application.

HTH

Please rate this post if was helpful

Walter Solano

New Member

Re: licensing question

Hi,

Be carefull, 300 is the theoretical limit of UCCX. Bascially your system should be a 7845 and another requirement is that calls should have a two minutes average (or more) or else the system won't have enough ressources to handle the volume of calls and you can experience delays.

HTH,

Nick Mansour

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