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limit Not ready state for an agent

Hi,

Does anyone knows a way to limit the Not ready state for an agent, for example:

agent let a call RNA and is set automatically in Not ready, but the agent should come ready again after x minutes. We are using IPCC express Premium 4.0(4).

Thanks for the help.

greetings

Joke Van Bogaert

1 REPLY
Blue

Re: limit Not ready state for an agent

Unfortunately there is no way to accomplish this.

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