Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Linear resource selection not staying in order

I set the order on the linear resource selection and update the CSQ. When you go back in the order is changed again. Any ideas?


Re: Linear resource selection not staying in order

The expected behavior for linear resource selection is as follows:

The Linear sequence will start at the top of the list and step through the list from top to bottom for each call. The Circular sequence will start from the top on the first call but remember the last agent that was selected and move to the next agent on the next call. After stepping through all agents in the list, it circles back to the top.

New Member

Re: Linear resource selection not staying in order

This is what we finally found out on this issue.

The problem you are seeing with linear selection of agents is related to this defect CSCsg67618.

The fix for this defect has been implemented in 4.0(5) SR1.