Linking two call centers: IPCCE with CCM in site A and IPCC with CCM in site B
What is the best method to link between site A and site B, so agents in site A will handle the call center calls of site B and will handle the overflow (in case site B agents full, then site A agent to answer the call)?
Please note that site A in a country and site B in another country, where each site has it is own current running call center which is IPCCE + CCM.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...