Listening recorded files IPCCX

[Vladimir Lazovic]

Hi all

I recorded some calls through Desktop Administrator, i converted it to .wav with Supervisor Desktop Client, but i can't hear anything, it looks like it was mute, like i recorded nothing, just silence!!! Any similar experience???

Any help is very much appreciated and rated off course

Thanx

Vlada

[texasjet79]

Are you using the correct NIC cards on the agents you are recording?

[dfielder]

Did you ever get a resolution to this? I am running into the same problem

[Vladimir Lazovic]

Actually, i did

It's done through supervisor desktop

U can listen and convert(save) it as .wav

It's under View->recorded files

And i think, that u can't monitor and record calls of the agents if pc has or had 2 NICs, or i don't know that trick, cause i tried changing nics for monitoring and recording, it shows that it's recorded, but it's only silence :( So try avoiding 2 NICs!!!

Cheers

Vlad