I recorded some calls through Desktop Administrator, i converted it to .wav with Supervisor Desktop Client, but i can't hear anything, it looks like it was mute, like i recorded nothing, just silence!!! Any similar experience???
Any help is very much appreciated and rated off course
And i think, that u can't monitor and record calls of the agents if pc has or had 2 NICs, or i don't know that trick, cause i tried changing nics for monitoring and recording, it shows that it's recorded, but it's only silence :( So try avoiding 2 NICs!!!
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