Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

You may experience some slow load times, errors, and slight inconsistencies. We ask for your patience as we finalize the launch. Thank you.

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our beta test area to get started.

New Member

Listening recorded files IPCCX

Hi all

I recorded some calls through Desktop Administrator, i converted it to .wav with Supervisor Desktop Client, but i can't hear anything, it looks like it was mute, like i recorded nothing, just silence!!! Any similar experience???

Any help is very much appreciated and rated off course

Thanx

Vlada

  • Contact Center
3 REPLIES
New Member

Re: Listening recorded files IPCCX

Are you using the correct NIC cards on the agents you are recording?

New Member

Re: Listening recorded files IPCCX

Did you ever get a resolution to this? I am running into the same problem

New Member

Re: Listening recorded files IPCCX

Actually, i did

It's done through supervisor desktop

U can listen and convert(save) it as .wav

It's under View->recorded files

And i think, that u can't monitor and record calls of the agents if pc has or had 2 NICs, or i don't know that trick, cause i tried changing nics for monitoring and recording, it shows that it's recorded, but it's only silence :( So try avoiding 2 NICs!!!

Cheers

Vlad

107
Views
0
Helpful
3
Replies