We have just successfully upgraded from IPCC 4.04 to UCCX 7.0(1). When Supervisors are listening to recorded calls and try to fast forward the recording, the recording is paused which is fine, but when they hit play again, they hear both the beginning of the call and the spot where they fast forwarded to at the same time.
Has anyone seen this before. I have no idea where to start troubleshooting this. Thanks!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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