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New Member

listening to the agent does not work in Cisco Supervisor

hello,

listening to the agent does not work in Cisco Supervisor

to be necessary open ports?

best regards

2 REPLIES

Re: listening to the agent does not work in Cisco Supervisor

Check the windows firewall and antivirus in both computers (agent and supervisor), to see if the CAD and CSD are permited.

Gabriel.

New Member

Re: listening to the agent does not work in Cisco Supervisor

depending on what ver of Call manager and UCCX this is you may also need to enable span to PC port in call manager on each agent phone that you want to monitor.  It is towards the bottom by where you can disable the speaker phone.

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