I'm running IPCC Express 4.05 and would like to be able to log all agents out at a certain time 6pm. A lot of times the agents stay logged in, and calls do not roll to my answering service. Is there a way to force this to happen in my script?
I'm assuming you do not want to use Time of Day logic in your scripts? As far as logging out agents automatically, there is no built in functionality that will facilitate this. There are some third party tools that I've seeen that will do this.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...