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Community Member

Logged-In Resource Check

How do i perform a check to see if there are any logged-in resources before the caller is placed into queue.  The need is to prevent callers from being placed into queue in case the company is closed during what would normally be open hours.

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1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: Logged-In Resource Check

Hi,

Use the Get Reporting Statistics step in the scripts to get the realtime statistics.

Based on the result, u can direct ur call-flow.

Regards,

Kumar

3 REPLIES

Re: Logged-In Resource Check

UCCE or UCCX?

david

Community Member

Re: Logged-In Resource Check

UCCX 7

Community Member

Re: Logged-In Resource Check

Hi,

Use the Get Reporting Statistics step in the scripts to get the realtime statistics.

Based on the result, u can direct ur call-flow.

Regards,

Kumar

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