I'm having few doubts by going through Cisco UCCE document by Gray ford. The queries are below
1.logger has all the CC configuration, also it is responsible for replicating the same to HDS. What is the time period of this sync, and is there any option to change the Sync time from Logger to HDS.
2. CtI server has all the agent level information (ready, not ready, login, Logout). as Logger has all the CC configuration will that know the same as like CTI Server?
3. I can see sql server management studio in all the servers (AWDB, CTI, Rogger), as of now am querying in AWDB to get details about (TCD, Agent Team, etc etc). Will that be same when I query CTI/Rogger DB. below is my understanding on this question, please correct me if wrong
Database for all the servers should be same(one), we are seeing that in all servers because we have accessablity to all the servers. So where ever we query, the result will be same.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...