Logger services failed

[dror-cohen]

Hi,

The environment include ICM Enterprise 4.6.2.at duplex mode.

Suddenly week ago the services at LoggerA are shutdown.

I receive the following message at the replication service:

"12:43:00 la-rpl Connection to MDS process established.

12:43:00 la-rpl Trace: MDS: Entering MDSAllocBuffer

12:43:00 la-rpl Trace: Call to MDSAllocBuffer failed.

Last API Error [-519815424]: Attempt to use MDS API function before calling MDSRegisterClient.

12:43:00 la-rpl Trace: MDS: Output thread started."

I;m trying to synchronize between LoggerB and LoggerA used icmdba but with no success.

Any idea? How I solve the problem?

Thanks

[bbjr]

There are a number of Tech Tips under Contact Center Software that discuss many of the MDS exhausted messages.

- 1st, was there anything else in the log like

Buffers exhausted? If so see the tec tips for

that.

- 2nd, have your NIC bindings changed? This is a logger you'll have two NIC cards in it (private/public) make sure your going out the proper interface of each card.

- 3rd, We have seen this type of problem with NIC teaming enabled on servers in a load balance mode. If you are don't, it's not supported. It causes out of order messaging.

-4th if you haven't resolved it. Open a Service Request with TAC.

Regards,

Bob

[dror-cohen]

Hi,

Thanks for your help but i'm already fixed this problem.

I re-create Logger database using "icmdba".

After i building the database again i synchronize the LoggerA database with LoggerB database.

Thanks