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New Member

Logging into CAD

                   I get the following message when i try to log into CAD "An extension on the agent phone is shared with one or more other devices. The configuration is not supported" I apprciate any help. Thanks,

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4 REPLIES
Hall of Fame Super Silver

Re: Logging into CAD

Shared lines are not supported with acd, remove the line appearance from non call center phones/devices.

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New Member

Re: Logging into CAD

Is that only for the agent extensions?

New Member

Logging into CAD

Yeah, you can only assign one ICD extension per user account.  Any regular extension should work fine.  I actually have a user not logged on extension for all my Extension Mobility enabled devices.  It is working accrossed about 100 computers and 20 hard phones.

New Member

Re: Logging into CAD

In Call Manager, go to Call Routing > Route Plan Report, find the extension and de-associate any additional devices/extension mobility profiles found under CTI controlled devices.

Hope this helps,

Ahmad

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