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Logging into IPCC Express as an AGENT

I receive the following error when logging into the IPCC Express system. Error trying to monitor device. Anybody have any suggestions what this is telling me?

2 REPLIES
Blue

Re: Logging into IPCC Express as an AGENT

1. Make sure the phone is associated to the user you are trying to login to and "Icd Extension" is checked for that extension

2. Mae sure that device is associated to the "rmuser"

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andy dignan - berbee

Cisco Employee

Re: Logging into IPCC Express as an AGENT

If associated to "rmcmuser",try removing the association and re-associating it again.

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