Does anyone know if there is a way to use a line button on a phone to login a user to UCCX? Our previous phone system allowed the user to press a speed-dial button on the phone which logged the user into the ACD. Also this button was lit up so the user would know that they were logged in. When our agents login to Cisco contact center they must go to the services button and then click on the single signon option. However they then have to make themselves ready. Also if they are not ready the only way I have found to view the status is click on the services button again to view the status. A line button that logs the user in and shows their status would be much easier.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...