After installing UCCX 7 and running setup for initial configuration, i faced a problem:
When i login through the web interface http://192.168.101.53/appadmin, it prompts me for a user id and password, and after entering them correctly, i am redirected to a blank page, and i see the following url: http://192.168.101.53/appadmin/j_security_check
Your help is really appreciated,
Sure, if you have valid contract, under CCO page go to Support and then follow software download for voice--> contact cetner.
I downloaded the file 7.0.1_SR02_Build99.exe from cisco.com and i patched the UCCX, but i am still facing the same issue
are you using the login account: Administrator/ciscocisco after the installation or the username that you have created during the installation ???
- If you are using Administrator/ciscocisco then it is normal because this user is only used during setup
- If you are using the end user configured on the cucm and that is selected to be the ccx admin (selected in the user configuration during the initial setup), and still not working try to format and reinstall windows OS 2003 and the UCCX software
I was, I opened up a TAC case to find out! Boy was that humbling. Thanks for your reply though.
Documentation isn't particularly strong for this product!
The install guide describes the initial setup steps for UCCX, see page 10-3.
I'm having a similar problem.
I delete by mistake the admin user from the CCM. Then I created the end user again but I can't login to CCX.
If I try to login with Administrator/ciscocisco it redirects me to the j_security_check blank page.
Is there any way to get to the initial setup and set the admin user again?
Hi Moustafah, the end user used to login to the CCX was not assigned to any group.
Before deleting it I was able to login to the CCX with that user.
try to add the role "Standard AXL API Access" to a group then assign the group to the user and then try to login
The PDI provided me another solution:
I'll try out both options and will let you know.
I am having the same problem : it stay on j_security_check with a blank page.
I have see that if I enter a wrong user it show the Unotorized message.
But with the Administrator ciscocisco
I have this error.
I have try to do the solution 1 on :
but I have no C:\winnt\system32\ccn or .ini file.
any idea ?
I can't do the solution 2 that tell me to modify AD.
Solution 1, 2 are for CRS 3.x-4.x. Only in this CRS versions you can find
files .ini in directory C:\winnt\system32\ccn.
For CCX 7.x you can use solution with cet.bat file (at the end of this document http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00805a7acc.shtml )
I had the similar problem and I checked this solution. It's working :-)
I had a suggestion from TAC with version 7.x that works for me...
when you log back it's gona create the appadmin again and fix the problem
I had that problem after putting in SR4..
Now if I can just get the repository fixed - i'd be doing well.