I have 7 agents and of the 7, only one user name and password is recognized. During the lab build, this was not an issue, since changing the routing numbers and rebuilding agents I get the new outcome. TAC explained that I need to map a network drive to the server but it is in a different domain. Any ideas?
I'll give it a shot but it doesn't explain why one would work and 6 wont. Now after one week of the login working, I get the attached error on all agent desktops. I also get a service error on the IPCC server during start up. Any help is appreciated. I'm going on Vacation next week and might not come back!!!
Agent Desktop need to access server shared folder to get license information before logging in. Obviously your agent desktops are not in the same domain as IPCC server, what you can do is to create batch file, run "net use" with a valid user ID in IPCC domain/server, and place it under "startup" folder, so it will run everything you log in desktop, and you won't see the error when logging to CAD.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4