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Bronze

Logout non-activity timer

ICM 7.5.

So in our case while in Work Ready state agents cannot get a new call unless they put themselves into Ready.

Is that considered as inactivity time towards non-activity timer?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Logout non-activity timer

No, Work timer is included in utilization time.

Chris

1 REPLY
Hall of Fame Super Silver

Logout non-activity timer

No, Work timer is included in utilization time.

Chris

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