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New Member

Looking for local VRU-PIM TCP port

Hi Team,

I am setting a VRU-PG to connect an external IVR, however I couldn't find anywhere what is the TCP port number used by the vrupim.exe process to open our firewall port accordingly.

Is the VRU port dynamic ? "The port Port Utilization Guide for Cisco Unified Intelligent Contact ManagementEnterprise & Hosted Release 8.0"  document mentions that for GED-125 the server Protocol/Port  is TCP 5000–5001.

However in my case the local TCP port of vrupim.exe  keeps changing. Whenever I cycle the PG it is changed to 1102, or 3352, 3407, 3443 etc..

Thanks & Regards

Nick

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Cisco Employee

Looking for local VRU-PIM TCP port

Hello Nick,

The Source port should be dynamically choosen by OS.

Note: The source port the local application or service uses to connect to a remote device’s destination port is not specified because it is always dynamically assigned by the OperatingSystem. In most cases, this port is assigned randomly above TCP/UDP 1024.

Regards,

Senthil

4 REPLIES
Cisco Employee

Looking for local VRU-PIM TCP port

Hello Nicolas,

Can you have a look at the below Registry in your VRU PG, What is value given for the "VRUTcpServiceName"

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\cing\PG115A\PG\CurrentVersion\PIMS\pim4\VRUData\Config]

Regards,

Senthil

New Member

Looking for local VRU-PIM TCP port

Hi Sentil,

Thank you for your answer. The "VRUTcpServiceName" setting is indeed set to 3000. This is my remote port for my  the

VRUIpHostName 10.173.33.143. However this is not what I am looking for.

I am looking for the local port range which is used by the the VRUPIM.EXE process which is at the moment 2481 (see belloww). This is because the is a firewall on the remote site, where the VRU server is located, and they need to know which are the ports to open.

C:\icm\pft\PG1A>netstat -bn

Active Connections

  Proto  Local Address          Foreign Address        State           PID

  TCP    10.157.124.37:1802     10.157.124.33:40002    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:1803     10.157.124.50:40017    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:1804     10.157.125.50:41003    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:1805     10.157.125.50:41017    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:1806     10.157.125.33:41002    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:1807     10.157.124.50:40003    ESTABLISHED     4964

  [pgagent.exe]

  TCP    10.157.124.37:2481     10.173.33.143:3000     ESTABLISHED     4560

  [vrupim.exe]

  TCP    10.157.124.37:3389     10.159.29.60:52247     ESTABLISHED     3340

  TermService

  [svchost.exe]

  TCP    127.0.0.1:1069         127.0.0.1:7161         ESTABLISHED     3388

  [msnsaagt.exe]

  TCP    127.0.0.1:1076         127.0.0.1:7161         ESTABLISHED     3420

  [cccaAgent.exe]

  TCP    127.0.0.1:1077         127.0.0.1:7161         ESTABLISHED     3396

  [hostagt.exe]

TCP    127.0.0.1:1138         127.0.0.1:7161         ESTABLISHED     3408

  [sappagt.exe]

TCP    127.0.0.1:7161         127.0.0.1:1069         ESTABLISHED     3380

  [snmpdm.exe]

TCP    127.0.0.1:7161         127.0.0.1:1077         ESTABLISHED     3380

  [snmpdm.exe]

TCP    127.0.0.1:7161         127.0.0.1:1076         ESTABLISHED     3380

  [snmpdm.exe]

TCP    127.0.0.1:7161         127.0.0.1:1138         ESTABLISHED     3380

  [snmpdm.exe]

TCP    10.157.124.37:1062     10.157.124.42:389      CLOSE_WAIT      3048

  [DiagFwSvc.exe]

C:\icm\pft\PG1A>

Regards

Nick

Cisco Employee

Looking for local VRU-PIM TCP port

Hello Nick,

The Source port should be dynamically choosen by OS.

Note: The source port the local application or service uses to connect to a remote device’s destination port is not specified because it is always dynamically assigned by the OperatingSystem. In most cases, this port is assigned randomly above TCP/UDP 1024.

Regards,

Senthil

New Member

Looking for local VRU-PIM TCP port

ICM works on basic Client/Server connections where the Client connects from a dynamically chosen local port to the Server on a defined port.  In this case the Client is the PG which is why the port is dynamically chosen, and the IVR is the server which has the defined port (as you mentioned - is configured for 3000).

Same answer, just a slight twist on the explanation in case it helps!

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