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Community Member

Looking to generate seconds prompt

Hello,

I have created a script that separates queue time into minutes and seconds.  But when I pick "time" in the generated prompts, it gives me hours and minutes.  How can I have it read back " 1 minute and 30 seconds"

Any help is appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Looking to generate seconds prompt

I didn't see a way to do it with the Create Generated Prompt step, but here is an alternative solution which you could use via a subflow or directly embedded.

Anthony Holloway

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6 REPLIES

Re: Looking to generate seconds prompt

I didn't see a way to do it with the Create Generated Prompt step, but here is an alternative solution which you could use via a subflow or directly embedded.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Community Member

Re: Looking to generate seconds prompt

Thanks for the response.  Works like a charm.

Community Member

Re: Looking to generate seconds prompt

I cannot open! I get a error as enclosed, which version of the CRS has been used to create this script

Re: Looking to generate seconds prompt

Yes, it was built in UCCX 7.  Sorry about that, I always forget.  Screen shot for the non 7x people now included.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Community Member

Re: Looking to generate seconds prompt

Gotcha!!!

Very simple and neat!!

Thanks,

Re: Looking to generate seconds prompt

Thank you.  Glad to know it works.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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