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New Member

Make agents Ready at login

We are running IPCCx 3.5.3. Currently when our Agents login to the Agent Desktop they are placed in a Not Ready state and have to manually make themselves Ready. Is there a way to automatically make them Ready upon logging in to the Agent Desktop?

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Cisco Employee

Re: Make agents Ready at login

Automatic ready state after agent login in is not supported .

2 REPLIES
Cisco Employee

Re: Make agents Ready at login

Automatic ready state after agent login in is not supported .

New Member

Re: Make agents Ready at login

Thanks. Is this documented anywhere?

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