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Make Call button in CAD 6.1(1)

I'm running IPCC Express 4.0(1) with CAD 6.1(1). When I press the Make Call button in CAD, I get the following error message:

10:27:53 The agent- or workflow-initiated action request failed.

Thanks,

Brandon

7 REPLIES
New Member

Re: Make Call button in CAD 6.1(1)

You may have to set up a workflow in the CAD Admin

Re: Make Call button in CAD 6.1(1)

You cannot setup workflows with CAD Standard. Does that mean there's no way to make the button work?

Brandon

New Member

Re: Make Call button in CAD 6.1(1)

Well you may have to upgrade your license

New Member

Re: Make Call button in CAD 6.1(1)

Hi Brandon,

I have had this same issue.

Is your ICD line anything but line one.

The only way I could get the CAD to dial was to make the ICD line , line 1.

I have raised this with the TAC and this problem should be fixed with SR 2.

Hope it helps

Re: Make Call button in CAD 6.1(1)

My ICD line is line 1.

Thanks,

Brandon

New Member

Re: Make Call button in CAD 6.1(1)

Ive got the same problem, and have all the items that are listed off in this conversation. Still have this problem.

Did you get this to work, and how.

I have a compleatly vanilla system built. I thought the comment about this being a licence issue was a joke.

Re: Make Call button in CAD 6.1(1)

I haven't tried it yet, but I've been told by TAC that SR1 for CRS will solve the problem.

Brandon

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