Make Call button in CAD 6.1(1)

Brandon Buffin · ‎10-03-2005

I'm running IPCC Express 4.0(1) with CAD 6.1(1). When I press the Make Call button in CAD, I get the following error message:

10:27:53 The agent- or workflow-initiated action request failed.

Thanks,

Brandon

ciscogini · ‎10-03-2005

You may have to set up a workflow in the CAD Admin

Brandon Buffin · ‎10-03-2005

You cannot setup workflows with CAD Standard. Does that mean there's no way to make the button work?

Brandon

ciscogini · ‎10-04-2005

Well you may have to upgrade your license

kbeverley · ‎10-06-2005

Hi Brandon,

I have had this same issue.

Is your ICD line anything but line one.

The only way I could get the CAD to dial was to make the ICD line , line 1.

I have raised this with the TAC and this problem should be fixed with SR 2.

Hope it helps

Brandon Buffin · ‎10-06-2005

My ICD line is line 1.

Thanks,

Brandon

dkomaromi · ‎11-14-2005

Ive got the same problem, and have all the items that are listed off in this conversation. Still have this problem.

Did you get this to work, and how.

I have a compleatly vanilla system built. I thought the comment about this being a licence issue was a joke.

Brandon Buffin · ‎11-14-2005

I haven't tried it yet, but I've been told by TAC that SR1 for CRS will solve the problem.

Brandon