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New Member

Managing variables in IVR script

Hi, I am not expert with IVR script, so can you help me with the following:

when a script finish to run, of course all the variables used during the script lose them values. Is there a way to retrieve the values for the next script execution without using a DB support to store values?

I need this because an amployed of an office should be able to change "welcome" prompts in particular circumstance (for example when the office is closed).

The scenario is the following:

-an external call arrives

-welcome message is played (let's say with the variable PROMPT1)

-the call is redirected to the right internal

Now, let's suppose that the employeed of the office where the external calls arrive want to use another prompt as welcome message already recorded on the IVR server. I supposed he needs to trigger another IVR script which set the variable PROMPT1 with the new prompt. The problem is that for the new external incoming calls the variable PROMPT1 does not have the last assigned value of course...I hope there is another solution then using DB read/write.

Have you any idea?

Thanks in advance for your time

5 REPLIES
Silver

Re: Managing variables in IVR script

As far as I know there is no way to retrieve the values for the next script execution without using a DB support to store values

New Member

Re: Managing variables in IVR script

I don't know of a way to keep variables from script to script but if you don't have DB support you could try to do it with text files. it should be simple to write

some text and then retrieve it and use it as a prompt value

New Member

Re: Managing variables in IVR script

The best way to do this is to create an ivr script that allows users to call a number with a necessary pin number, record their new script and once they have recorded it creates a new prompt1 or whatever you want the variable to be.

New Member

Re: Managing variables in IVR script

I was able to do something using Document variables.

Also the Session variables permit to keep information between different calls session.

Thanks everyone

New Member

Re: Managing variables in IVR script

My solution is to create a DB in local MS SQL or external server. and integrate into IPCC, so you could always write variable data into DB, and retrieve next time.

Wei

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