05-12-2008 11:06 AM - edited 03-14-2019 02:13 AM
Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?
05-12-2008 12:29 PM
05-13-2008 04:41 AM
No, it's grayed out even when on a call.
05-13-2008 08:17 AM
My usual question - is this Cisco Contact Center Enterprise (UCCE) or Express (UCCX)? Two very different product suites.
Regards,
Geoff
05-13-2008 08:49 AM
Ahh, my apologies on that. UCCX5, Enhanced.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: