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New Member

Manually enter work state?

Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?

4 REPLIES

Re: Manually enter work state?

the button should be available while the agent is on a call.

david

New Member

Re: Manually enter work state?

No, it's grayed out even when on a call.

Green

Re: Manually enter work state?

My usual question - is this Cisco Contact Center Enterprise (UCCE) or Express (UCCX)? Two very different product suites.

Regards,

Geoff

New Member

Re: Manually enter work state?

Ahh, my apologies on that. UCCX5, Enhanced.

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