Anybody please help how a call can be marked as callback in uccx.
The agent has a Callback button in CAD while the call is connected to setup the callback. The callback window defined on the campaign will decide how much slack on either side of the desired callback time system will offer that preview call to an agent. Also, the missed call behavior defines what happens if the subsystem cannot find an agent within the window.
Also whether i can update the result of the call
The call result is set to Voice (i.e. customer responded) by default unless an agent Reclassifies the call. Again, this is a button in CAD. The Admin Guide defines what will happen for all of the other result states.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...