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Mark calls as handled calls in IVR

Hi,

we have an self service IVR application. Our customer wants that all calls treated in this IVR should appear as handled calls. Rigth now, these calls appear as abandon calls in the CallType Report.

How can we mark this calls as handled?

Regards

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2 REPLIES

Antonio,Unfortunately, there

Antonio,

Unfortunately, there is no way to manually mark a call as Handled in UCCE.

More details here:
https://supportforums.cisco.com/discussion/11544526/mark-calls-handled-uccehelp-needed

-Jameson

-Jameson
New Member

Do you have UCCX?CCX Editor,

Do you have UCCX?

CCX Editor, under Contact drag "Set Contact Info" to your Script. Open it Under Handled Click the Set button.

Of Course this only works if they have comleted a task, not just hung up.

Please rate if this helps you.

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