Well I did look at that doc. Yes, it talks about max number of queued calls being half the number of agents etc. Well I have scenario where say there are only 2 agents in lab and I could still simulate 10 calls in the queue. However is there a restriction in the system where it would not explicitly allow the calls to exceed certain threshold or would drop the call etc.
The only check/restriction, I have done is to set it in the script.
I looked at that but I think the answer is still not well defined. It talks about max call per second.That means that it can receive 300 max calls per second in ICM/IVR system. It does not say anything about how many concurrent calls can sit in the system and be queued.
For example on IVR side, we clearly know that it can support X no of max concurrent calls or whatever the figure may be based on ports. However for queued calls in ICM, it does not seem to very obvious. Unless I am missing something here.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...