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Max.No.of Session Relationship b/w Trigger and Application in UCCX

Dear All - Can you please explain Maximum Number of session in Trigger and Aapplication and their relationship

When creating Application, We can define  Maximum Number of session -  maximum amount of simultaneous sessions (instances) that the application can handle.


Also When creating Trigger, We can define  Maximum Number of session - maximum number of simultaneous calls that this trigger can handle,

call after this number is exceeded gets the busy tone.

If we leave Default it will take seesion which is defined in Applciation.

Suppose if i define 5 Session for Trigger and 10 for Application, As soon as 6th Call hit the Trigger will get Busy Tone since Max session set to 5 for Trigger.

It means Max.no of seesion is always same for both Trigger and Application / Trigger should have higher session than Application session.

Can you please explain the scenraio In which Scenrio we actually required them in place.

SIVANESAN R       

SIVANESAN R
2 REPLIES
New Member

Max.No.of Session Relationship b/w Trigger and Application in UC

So you do you want to know why you would need to put a max session? It is when you want to limit the number of calls that come into the application.

Yes you will get a busy signal unless you configure something different. say play a message.

Re: Max.No.of Session Relationship b/w Trigger and Application i

If your trigger has less maximum sessions than the application, you will hear a busy tone. If your trigger has more maximum sessions than your application, then you will "hit" the default script that your application has configure in it. If you have the same maximum sessions for your trigger and your application, then you will hear the busy tone.

Gabriel.

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