Maximum Length & Size support of Media File in the IPCCE environment

[ZinanFarhat]

Hi,

What is the max. size & length of a media file that support in the IPCCE environment. All the IPCC components are in a single location.

Kindly help me.

Thanks,

Zinan

[david.macias]

I can't remember what the max size it, but I will tell you that based on experience we try to keep them around 500K and rarely have problems. I've tried 2000K and there are noticeable performance issues.

david

PS: this assumes CVP.

[ZinanFarhat]

Hi David,

Thanks for the good reply. Basically we want to add some multimedia feature like song and news to the Caller. My experience is appx.500K U-Law audio format file is one minute long. So for a 5 min song it would be more than 2500K. Is it possible to run or have some special technique.

Kindly clarify in more details.

Thanks in advance.

Zinan

[david.macias]

The only special technique is to break it up into 5 files at 500K a piece and tie them all together in the ICM script one after the other. I've heard that CVP 7 has RTSP, so you can stream like with UCM, so that would be your only other option.

david

[ZinanFarhat]

Hi David,

Got the answer. have you heard that some one giving the Multimedia treatment in the IPCC environment ?

Kindly give me some link to study regarding this issue.

Thanks,

Zinan

[david.macias]

Not sure I understand what multimedia treatment means.

david

[ZinanFarhat]

I mean Multimedia can be song or news update.

Caller can hear pre-recorded song or news from the media server. Song/news would be uploaded on the media serever and by the chioce of caller, he can hear the song.

Thanks,

Zinan

[ZinanFarhat]

Hi,

I have uploaded 4MB media file and its playing fine.

Regards,

Zinan

[david.macias]

put some load on that server and you'll see noticeable delays. the 500k limits has proven to work for me regardless of call volume and multiple projects.

david